Electronic Benefit Receipts

  > Frequently Asked Questions

Are my stamps in the system?What happens if I do not get my stamps?What happens if I lose my stamps?Why do I have stamps, but my hours are not in the system?

Are my stamps in the system? 

You can verify that your stamp hours have been reported to the Funds and are in the system by checking your work history on the web site or by calling the Fund Office.

What happens if I do not get my stamps? 

You can report missing stamp hours by calling the “Missing Stamp Line” at 800-344-1515 and selecting option 7. You will need to leave a message with the following information: your name, phone number, Social Security or UBC number, employer’s name, project location, payroll period end date and the stamp hours that were not reported. The Fund Office will research your claim and return your call within 48 hours.

What happens if I lose my stamps? 

As long as the stamp hours have been reported to the Fund Office by your employer and they have been recorded in the system, it does not matter if you have the physical stamps.

Why do I have stamps, but my hours are not in the system? 

With the old stamps, it may mean that your employer purchased the stamps and distributed them, but never reported the stamp hours to the Fund Office. With the new electronic stamps, it may mean that your employer reported the stamp hours under an incorrect name or social security number. Contact the Fund Office to resolve any issues.